Agreement

Use of the Website. These Terms and Conditions apply to the Website www.pure-excellence.be. By using this website, you (hereinafter the Customer) undertake to comply with and accept these terms and conditions. Purchases at Pure Excellence Antwerp BV. In addition, these General Conditions apply to all agreements entered into with Pure Excellence Antwerp BV. and include, among other things, the rights and obligations of the Customer as those of Pure Excellene Antwerp BV. The Customer declares that prior to entering into the agreement with Pure Excellene Antwerp BV. he/she has taken cognisance of the General Conditions of Pure Excellene Antwerp BV (published on www.pure-excellence.be, among others) and expressly approves and accepts them. This declaration of prior knowledge and express acceptance is made by the "internet customer" via electronic confirmation, and by the "non-Internet customer" from the moment of agreement to the offer and subsequent payment (or advance payment) of the agreed amount. This website was created and is operated by Pure Excellene Antwerp BV, Hoveniersstraat 55, bus 44, 2018 Antwerp, Belgium, KBO 1015.353.834, RPR Antwerp.

Article 1. DEFINITION, SCOPE AND SUBJECT MATTER

1.1. Definitions

- Pure Excellence Antwerp BV.: Pure Excellence Antwerp BV, company with its registered office at 2018 ANTWERPEN, Hoveniersstraat 55, Bus 44, KBO 1015.353.834, RPR Antwerpen, also trading under the trade names Pure Excelence Antwerp BV, www.pure-excellence.be - Buyer: any natural or legal person who is or will be in a contractual relationship of any kind with Pure Excellence Antwerp BV; - Consumer Buyer: any natural or legal person who, exclusively for non-professional purposes, acquires or uses products or services placed on the market; - Customer: any person who accesses the website(s) of Pure Excellence Antwerp BV and who is or will be in a contractual relationship with Pure Excellence Antwerp BV, whether or not; - Person: a natural person, a legal person or a de facto association; - Products: the subject and object of one or more agreements; - Prices and/or price statement on the website: The simple (price) mention of a product on the website(s) of Pure Excellence Antwerp BV never implies a final offer. Therefore, the Customer cannot derive any rights from it. (see below Products with fixed price statement, Products with indicative price statement, Guaranteed fixed price and art. 1.4. General Terms and Conditions)

• Fixed price products: The term 'fixed price products

'price statement' in current General Terms and Conditions refers only to

to the fact that the available product has a (reasonably) stable market price

and thus there will be little or no price fluctuations between the

simple (price) mention of the product on the Pure Excellence Antwerp BV website(s)

and the final price appearing in Pure Excellence Antwerp BV's offer

(see below Products with indicative price indication, Guaranteed fixed

price and Art. 1.4. General Terms and Conditions)

• Products with indicative price indication: the term 'products with indicative

'price statement' in current General Terms and Conditions refers only to

to the fact that the available product does not have a stable market price and therefore

is subject to (constant) market price fluctuations, this to

due to the nature of the raw materials (e.g. rare

diamond components, edm...) or the composition of the available product

(e.g. in case of or customised designs). This includes

price fluctuations can occur between the simple

(price) listing of the product on the website(s) of Pure Excellence Antwerp BV and the

final price appearing in Pure Excellence Antwerp BV's offer. (see below

Guaranteed Fixed Price and Art. 1.4. General Terms and Conditions)

• Guaranteed fixed price: The price stated in the offer of

Pure Excellence Antwerp BV transferred to the Customer. This price is a

(guaranteed) fixed price and is binding on Pure Excellence Antwerp BV., for as long as the

offer applies (see further Art. 1.4 General Terms and Conditions).

• Website(s): the following websites (together or separately), which are operated by Pure Excellence Antwerp BV

managed: www.pure-excellence.be

• Methods of identification: The

security systems, to be used by the Customer for the

access to, and initiate, monitor its operations through Pure Excellence Antwerp BV

and secure. These include a login and password. Pure Excellence Antwerp BV has the right to adapt or change these Identifiers. In that

case, these newly created systems are also considered to be

Methods of identification within the meaning of this definition;

1.2. Scope

• Website and showrooms of Pure Excellence Antwerp BV

These Terms and Conditions apply to the use of the

Website(s) of Pure Excellence Antwerp BV , all offers of Pure Excellence Antwerp BV. (via

website and the showrooms), as well as on all the contracts entered into with Pure Excellence Antwerp BV.

agreements and include mutual rights and

obligations of the Customer as for Pure Excellence Antwerp BV - Deviations

One or more provisions of these General Terms and Conditions may only be

be deviated from if this was expressly and in writing

agreed with Pure Excellence Antwerp BV Where appropriate, the remaining

provisions of these terms and conditions in full force and effect.

• Customer's own (general and/or invoice) terms and conditions

In the event that the Customer has its own (general and/or invoice) terms and conditions, these are not applicable to the contract concluded with Pure Excellence Antwerp BV

agreements.

• Global sales

Pure Excellence Antwerp BV sells its products worldwide.

1.3. Object, offers and errors

• Own label - Copyright protection

Pure Excellence Antwerp BV brings under its own name and label a high quality and

quality collection of jewellery and jewellery. This collection is

offered and exhibited through the website(s) and the specific

showrooms as listed on the website(s) of Pure Excellence Antwerp BV.

All jewellery and jewels manufactured under the name and label of Pure Excellence Antwerp BV are protected by national and international laws (including intellectual rights) and belong to Pure Excellence Antwerp BV. It is forbidden to use the

(trade) name 'Pure Excellence' and/or 'Pure Excellence Antwerp BV ' as well as those under the label

from Pure Excellence Antwerp BV manufactured jewellery and jewellery, to use, to

reproduce, modify, disclose, distribute or transmit,

(re)sell or otherwise transfer or assign any rights thereto

grant to third parties.

In the event of Customer's disregard of these intellectual rights, and other

rights of Pure Excellence Antwerp BV., the Customer undertakes to give Pure Excellence Antwerp BV

indemnify and hold it harmless against any claims or demands by

Pure Excellence Antwerp BV. or third parties as a result of any infringement thereof.

• Stock and offers

The products described on the Pure Excellence Antwerp BV website(s) and

Shown are an overview of Pure Excellence Antwerp BV's full range of products. The (price) mention of a product on the Pure Excellence Antwerp BV website(s) does not imply a final offer. A purchase is only concluded when the

(partial) payment is received from the customer and Pure Excellence Antwerp BV in the

ability to deliver the product to the customer. Pure Excellence Antwerp BV refers

to the extent necessary to its article 1.4 of the present General

Conditions

Pure Excellence Antwerp BV is committed to providing the raw materials needed to produce the products on its

website(s) offered and exhibited,

keep sufficient stock. Nevertheless, Pure Excellence Antwerp BV cannot

guarantee that the product the Customer wishes to acquire can be

delivered. The Customer can always contact (by telephone or e-mail)

Pure Excellence Antwerp BV, to check whether a particular product is in stock. In each

case, Pure Excellence Antwerp BV. strives to the best of its ability to obtain the desired raw materials

and deliver the requested end product within the shortest possible timeframe.

manufacture and deliver. In case of unavailability of the product or

the impossibility of producing the product or (sudden) extreme

price fluctuations, even when the (potential) Customer already has money

transferred via bank transfer or credit card (and herewith are

purchase intent ratifies), this does not bind Pure Excellence Antwerp to deliver and may

Pure Excellence Antwerp still decide to refund the same amount.

Of course, Pure Excellence Antwerp undertakes to inform the reason for

refund. Furthermore, Pure Excellence Antwerp BV reserves the right to

for each piece of jewellery with pavé diamonds smaller than 0.30 ct the number of diamonds

always as truthful as possible, but nevertheless indicative to mention on the website or via tailor-made quotes for jewellery that are

may vary in size (i.e. rings with pavé, bracelets, custom-made

jewellery, etc.). These possible minute differences result from

considerations regarding the durability, robustness & flexibility of our

jewellery. Pure Excellence Antwerp BV undertakes that these indicative numbers are as good as

as possible to communicate to the Customer. For jewellery in which the size

does not affect the number of pavé diamonds (i.e. earrings, pendants, etc.)

present in the jewellery, the communicated number of pavé diamonds on the

website not indicative, but very accurate.

• Our experts have made an approximate calculation of the number of

small diamonds in the jewellery based on the photos you have given us

forwarded. Please note that this number is an estimate

is, and can be slightly rounded during the production process. Given the

fact that any small reduction or increase in the number of small diamonds

will have no real effect on the price, the price in both cases will

remain the same. Concerning sale of coloured stones (rubies,

sapphires, emeralds,...) is the indication of dimensions, caratage of the

concerned as accurate as possible but always indicative.

The images of coloured stones on the website or forwarded via

offer, are depicted as realistically and as accurately as possible. In doing so, it is

possible that the colour may vary slightly due to factors such as light,

artificial light of the colour shown. If the customer 100% exact data

(dimensions, caratage, colour) wishes about the quoted or already purchased

stone, it is always possible to obtain a certificate (by an accredited laboratory)

be made for that particular stone. This certification will not be standard

offered, as coloured stones are almost never certified.

Certifying coloured stones will additionally delay the

production process and an additional cost (from €70 excl. VAT depending on

caratage) involve.

• Gift vouchers

If available, Customers on the website(s) and in the showrooms may

of Pure Excellence Antwerp BV. purchase vouchers and/or gift vouchers. These

gift vouchers can in turn be used as a means of payment to

the products described and pictured on the website(s) of Pure Excellence Antwerp BV. described and pictured products

obtained. This is done via the use of a code that can be used once only.

be used. The value of the gift voucher always becomes integral

deducted from the fixed price indicated in the order confirmation (including

corresponding VAT rate) of the purchased jewel. Any additional

fees (e.g. import-export fees, local fees in countries outside the EC) are covered

naturally be borne by the Customer.

• Errors and omissions

The information displayed on the website(s) of Pure Excellence Antwerp BV,

images, statements, etc. relating to all offers and the

main features of the products offered via the website(s), by telephone or

provided via e-mail or chat are provided as accurately as possible

(re)given or done. Pure Excellence Antwerp BV. cannot be held responsible

liable for any inaccuracies, errors, slips and/or

omission of information on the website or in a customised quotation.

Even if the (potential) Customer has already transferred money via

bank transfer or credit card (thereby confirming its purchase intention),this does not bind Pure Excellence Antwerp to deliver and Pure Excellence Antwerp may still decide to

refund the same amount. Of course, Pure Excellence Antwerp undertakes to be as

communicate the reason for repayment as soon as possible.

Should the Customer face certain ambiguities, then

he/she can always contact a representative of Pure Excellence Antwerp BV. The contact details of Pure Excellence Antwerp BV. can be found further in these General

Terms and conditions and listed on the website(s).

If the price, shown in the offer, for a particular product differs

of the actual price, then a representative of Pure Excellence Antwerp BV will contact the Customer before the purchased goods are dispatched

and allow him/her to pay the difference in price to Pure Excellence Antwerp BV or renounce the purchased good. Pure Excellence Antwerp BV apologises for any inconvenience that may arise from this

ensue.

• Jewellery without diamonds

Pure Excellence Antwerp is a diamond jewellery brand, selling only jewellery set with

diamonds. However, as a service to our customers who buy diamond jewellery

purchases/have purchased, Pure Excellence Antwerp offers (only) these customers the

ability to purchase jewellery without diamonds (e.g. gold

wedding rings without diamonds). But this service is expressly for

customers who purchased diamond jewellery separately. In summary, will

Pure Excellence Antwerp will not allow the purchase of jewellery without diamonds without

purchase of a diamond gem.

This paragraph concerning jewellery without diamonds does not apply to

watches. See article 17 General terms and conditions.

• Images

The images of the products on Pure Excellence Antwerp BV's website(s) are displayed as realistically and as accurately as possible. In order to provide the Customer in

enable you to take a closer look at a product it can

It may happen that certain products are shown larger or smaller than in

reality. In addition, the Customer must always take into account the

the fact that each screen is set differently, making an image and its colour

may vary slightly.

• Availability

On the Pure Excellence Antwerp BV. website(s), the Customer can check which products are

available. The data relating to a particular product (including.

price) change daily and do not imply any commitment. In case

of unavailability of the product or the inability to use the product

to produce or (sudden) extreme price fluctuations, even when the

(potential) Customer has already transferred money by bank transfer or

credit card (and thereby validates his purchase intention), this does not bind Pure Excellence Antwerp

deliver and Pure Excellence Antwerp can still decide to refund the same amount

pay. Of course, Pure Excellence Antwerp undertakes to inform you as soon as possible of the reason

of reimbursement.

• Determining and choosing the right ring size

Pure Excellence Antwerp provides several resources (Pure Excellence Antwerp App, free sent

ring gauge, possibility to measure ring size in our showrooms etc...)

so that customers are able to determine the correct ring size before their

order, even from a distance. Once the ring size is determined by the customer

has been determined (regardless of which of the aforementioned means was used for this purpose), the selection and ordering of the correct ring size are the

responsibility of the customer and not of Pure Excellence Antwerp. This rule applies to

all means of measuring the ring size, including for recording the

ring size with standard metal ring gauge in one of our showrooms. Even

in the latter case, heed the advice of our advisers,

the choice of ring size remains reserved to the customer and the customer is as

solely responsible for his choice. The customer should take his choice

according to his own discretion (e.g. A slightly larger or smaller size

etc...). On top of that, given the wide variety in form and style of

rings with the artisanal nature of the product in mind, Pure Excellence Antwerp is in

no way able to guarantee that the thickness of the metal of the

finished product 100% matches the demonstration models (which are

be made available in the showroom), which given the difference between

the models may show slight differences regarding the ring size.

Pure Excellence Antwerp can never be held responsible for complaints regarding

the order of the incorrect ring size and will pay the cost of return and

do not assume the size adjustment. These costs are always for the benefit of

of the customer.

• Determination of conformity of delivered products

Given that our products are handmade and images and

videos of the demonstration models online may be slightly different than in

reality because each screen is calibrated differently, is

Pure Excellence Antwerp by no means able to ensure that the metal thickness, the

height of the settlements, the details of the chaton of the finished

products 100% are equal to those of the demonstration models (available

in our showrooms), nor to the visual demonstration on our website.

This means that, depending on the different models, small

differences may be in the final product. Slight differences such as the height

of the setting, the style of finish (rounded or tiger griffs), the width and

the thickness of the ring binder, are not defined as inconformity. Pure Excellence Antwerp will never be responsible for any complaints regarding the

slight deviations explained above.

1.4. Formation of an agreement

Purchase intention

Before there can be an agreement between the Internet Customer and

Pure Excellence Antwerp BV, the Customer must first tick a particular product and the

to fill in data requested by Pure Excellence Antwerp BV. By doing so, the Customer merely makes

and only expressed his intention to possibly purchase a specific product.

In addition to fixed-price products (see Art. 1.1 Definitions), the customer may

also choose products with indicative pricing (see Art. 1.1 Definitions).

At the time the Customer announces his/her purchase intention, Pure Excellence Antwerp BV will

for the products available from Pure Excellence Antwerp BV. which have a fixed price listing

know (see Art. 1.1 Definitions), to the Customer immediately a concrete offer

do

Offer & order confirmation:

For the products with indicative pricing (see Art. 1.1 Definitions), the

Pure Excellence Antwerp BV. to the Customer within a maximum of ten (10) days an offer - via e-

mail - transfer that matches as closely as possible the purchase intention of the

Customer. This offer implies that from the sending of the e-mail to the Customer, the relevant product will be displayed on the website for 2 working days

become. The customer will therefore from then on - for a maximum period of

2 working days - be able to purchase the relevant product at this price, according to

availability.

Duration of offer & accompanying order confirmation:

Any offer by Pure Excellence Antwerp BV. to the Customer is made subject to conditions. Each

offer is only valid for two (2) working days from the time of transfer

of the offer by Pure Excellence Antwerp BV to the Customer.

If no agreement is concluded within this period and Pure Excellence Antwerp BV does not have a

payment, nor received confirmation of payment (via bank transfer),

Pure Excellence Antwerp BV. has the right to either grant an extension of the offer,

or consider the offer - without notifying the customer - as cancelled.

So only during this period will both the product and the predetermined

price as stated in the offer guaranteed unless the product is unavailable,

it is impossible to produce the product or the product is under the influence of

(sudden) extreme price fluctuations.

Establishment of the agreement:

The agreement is concluded at the time the Customer makes the offer

has accepted without reservation, expressly declares that he/she accepts the General

Conditions of Pure Excellence Antwerp BV has read and approved and Pure Excellence Antwerp BV has issued an order confirmation to the Customer. In the event that the offer is made via

the Website(s) of Pure Excellence Antwerp BV is made, the order confirmation will be sent by e-mail

transferred to the e-mail address provided by the Customer. The agreement

between the Customer and Pure Excellence Antwerp BV always provides for an express resolutive

clause. (see below)

Express cancellation clause:

Any agreement entered into with Pure Excellence Antwerp BV is made under the

express cancellation clause of payment of the price within the predetermined

period Pure Excellence Antwerp BV invokes Section 1184 of the Civil Code to this extent.

If Pure Excellence Antwerp BV has not received payment or confirmation of payment from the customer

received no later than 5 working days after the transfer of the offer by Pure Excellence Antwerp BV, Pure Excellence Antwerp BV may unilaterally terminate the agreement without

some notification to the customer.

Valid agreement:

In the event that the offer was made via the Website(s), the

Customer and Pure Excellence Antwerp BV expressly that by using

electronic forms of communication can create a valid contract.

The parties declare that the absence of an ordinary (physical) signature does not constitute a

detracts from the binding force of the offer and its acceptance.

Pure Excellence Antwerp BV's electronic files shall serve as proof in this regard.

Breach of agreement:

To avoid abuse, the right of return guarantee is only applicable after

the effective delivery and receipt by the Customer of the ordered and purchased

article has taken place. In the event that the customer places an order prior to delivery

wishes to cancel, the depreciation suffered by the good will be

charged. This amount will be deducted from the refund of the total

amount paid by the customer.

As is true of its standard products, Pure Excellence Antwerp aims to provide tailor-made

deliver high-quality products at the best possible value for money. For the design, Pure Excellence Antwerp has full confidence in

the aesthetic sense and expertise of our craftsmen for the manufacture of

customised jewellery. When we do not receive from the customer a clear and precise design of

get the desired gem through, our goldsmiths have the right to make the order

based on their own expertise (always adhering to quality standards such as

respect sturdiness, safety and sustainability) and their personal inspiration from

conduct.

Pure Excellence Antwerp is never responsible for complaints about the design of the finished

gem when the final version of the 3D drawings is provided in writing by the customer

confirmed without specific comments on the design of the desired

gem were.

At the end of the production process, however, we can still have as long as possible

make minor adjustments. Ultimately, the goldsmiths (whose

choices and actions each time by quality standards such as robustness,

safety and sustainability to be determined) whether it is possible for small

make adjustments. When minor adjustments are possible, but these

involve costs, we will always present these to the customer for

approval.

In the context of Tailor made designs, Pure Excellence Antwerp BV is always righteous

make necessary adjustments to the gem in the context of technicality,

durability, safety, portability.

Finally, in the specific case that the Customer has only a partial amount of the

paid total purchase amount (= advance payment) and Pure Excellence Antwerp has already started

with the production process of a tailor-made piece of jewellery or the purchase of a non

standard diamond offered, then Pure Excellence Antwerp is entitled to terminate the contract

terminate unilaterally if the customer pays the remaining amount of the total purchase

amount not paid within the time limit agreed and accepted by Pure Excellence Antwerp

deadlines (if no concrete date/deadline is set, the latest

date/deadline for full payment determined from the time Pure Excellence Antwerp became aware

indicates that the purchased item(s) are ready for shipment). In this particular

case, Pure Excellence Antwerp is entitled to compensation of 40% of the total

purchase amount, with, of course, the partial amount already paid being non

is refundable and is included as part of the compensation due

considered. Of course, Pure Excellence Antwerp is also authorised to carry out the purchase and

so demand and enforce full payment at all times.

Pure Excellence Antwerp also has showrooms. These showrooms (with the exception of the

showroom of Antwerp) are not considered points of sale. The main purpose

of these showrooms is to facilitate and guide potential customers in

questions and understanding of Pure Excellence Antwerp's offer. This can be done by them

through the website www.pure-excellence.be lead or by explaining the

products offered. Any enquiry from a potential customer that could

lead to a different price or quality as shown on www.pure-excellence.be should

be transferred to Pure Excellence Antwerp BV's headquarters in Antwerp, where the

final decision on the price of the requested quality will be made

and the sale will be completed. The Showroom staff can also sell items

(showroom samples) to the potential customer, but the customer can never take them with him or pick them up at a later stage. The only point of sale where a

customer can collect a purchased item is the Antwerp showroom. The sale will

are always concluded through Pure Excellence Antwerp BV (www.pure-excellence.be , owned by Pure Excellence Antwerp BV), which will manufacture, invoice and deliver the purchased product /

ship to the customer.

1.5. What materials & diamonds are used by Pure Excellence Antwerp?

Pure Excellence Antwerp BV works exclusively with 18-carat gold (75% gold) - alloy 'au750' and

platinum 950 (95% platinum) - alloy 'pt950'.

Pure Excellence Antwerp offers only 100% natural diamonds. In other words, no "lab grown",

no treated, no artificial and no diamonds enhanced in clarity. In this

respect Pure Excellence Antwerp uses the most advanced tools to detect diamonds

and if necessary reject any non-natural diamonds. If you have any questions, you can always

Contact our diamond expert at info@pure-excellence.be

Pure Excellence Antwerp processes only high-quality diamonds in its jewellery. You also get

Standard with any Pure Excellence Antwerp jewellery that has a diamond equal to or greater than 0.3 carats

Contains a certificate from an accredited lab certifying the 4Cs of your diamond

describes. The quality or carat weight of the diamond

offered on the website or on the quotation is the minimum that Pure Excellence Antwerp promises to

deliver. Pure Excellence Antwerp is always within its rights, based on market availability,

offer a deviation from the diamond to the customer's benefit (e.g.

higher quality or weight). However, In case of after sales service (whether or not

within warranty), Pure Excellence Antwerp can never be obliged to provide the upgrade just mentioned

having to deliver again.

Pure Excellence Antwerp deliberately chooses never to offer inferior qualities. And

this in a highly transparent and objective manner. Hence we would like to draw your attention

on that Pure Excellence Antwerp only has its diamonds certified by the 3 most

renowned laboratories in the world: GIA, HRD & IGI.

Pure Excellence Antwerp thus emphatically distances itself from practices such as self-described

diamond certificates (a practice apparently still common) and

quality-inflating certificates by less reputable labs. On these

This way, we protect our customers from the risk that subsequent resales and

recertification by GIA, HRD or IGI an inferior quality (and value) of the

diamond(s) and the gem turns out.

Moreover, each purchase is accompanied by a 'Pure Excellence Antwerp jewellery certificate', which

guarantees quality in terms of design, materials and manufacture.

Regarding items with a personalised character and specifically diamonds with

a quality that differs from what we offer as standard, Pure Excellence Antwerp offers

its customers to clearly and proactively provide a list of specifications with

share. Pure Excellence Antwerp puts forward its proposal based on all the information obtained from the

customer. If Pure Excellence Antwerp is unable to meet a particular specification of the customer's

meet, this will be clearly communicated in the proposal sent to the customer

will be sent. Pure Excellence Antwerp will prepare its proposal based on the objective

information listed on the diamond certificate, hereafter the properties of the

called diamond. If the customer does not clearly express a precise preference for certain

diamond property, the proposal will be drafted without considering

with this particular diamond property Pure Excellence Antwerp only displays and sells diamonds approved by the client and

were already paid in advance (by bank transfer only, not cash). As soon as

Pure Excellence Antwerp has received proof of the bank transfer, it will be

considered an agreement to buy the diamond (or diamond gem) and is the

purchase irreversible.

1.6. What is Pure Excellence Antwerp's position on conflict (blood) diamonds?

Conflict diamonds are diamonds from conflict zones in which militias buy diamonds

try to use them to finance their activities. To make these diamonds

barred from the global market, it was agreed in the Kimberley process to reduce the

verify and certify the origin of diamonds from conflict areas.

The Kimberley Process is thus an international system that regulates the trade of

regulates diamonds to ensure they come from conflict-free areas.

The Kimberley Certificate indicates that it is not a 'conflict' diamond. In 2008, it was

calculated that 99.9% of the trade consists of non-conflict diamonds.

Naturally, Pure Excellence Antwerp BV has a zero-tolerance policy towards

conflict diamonds. We only purchase diamonds from the most respected

diamond manufacturers, acting in accordance with the standards imposed by

The Kimberley Process.

Via this link Find more information on conflict diamonds and the Kimberley Process

Certification system.

Article 2. AVAILABILITY, IDENTIFICATION AND SECURITY

 

2.1. Availability

Pure Excellence Antwerp BV's website(s) is available 24/7.

Pure Excellence Antwerp BV refers in this regard to the provisions of Articles 9 and 10

of current General Terms and Conditions.

2.2. Access and use

To receive an offer from Pure Excellence Antwerp BV via the internet, the Customer must be

make it known by using the Identification modes on the website(s)

manner prescribed for that purpose.

Pure Excellence Antwerp BV makes every effort, for both 'access to' and 'use of

of' the Pure Excellence Antwerp BV website(s) to establish the most secure connection.

bring. To this end, Pure Excellence Antwerp BV may use the access procedure, the Methods of Identification,

the means of access to these Means of Identification and the security measures at

change at all times, as for example when the evolution of technology requires it.

2.3. Using a password

In certain cases, the Customer will need a password to access

to certain parts of Pure Excellence Antwerp BV's website(s) (e.g. to check the status of the

product purchased). Entering these areas without a password is

strictly prohibited. If the Customer has received such a password, he/she should

keep this password confidential and secret.

The Customer must inform Pure Excellence Antwerp BV immediately if his/her password(s)

comes to the knowledge of others, or if the Customer has received a password from

a batch different from Pure Excellence Antwerp BV

Any use made of the services Pure Excellence Antwerp BV. and -in

where appropriate-after valid identification with the Customer's password, shall be deemed to have been performed by the latter. If Pure Excellence Antwerp BV. has reason to

to believe that the security of its website(s) is at risk, Pure Excellence Antwerp BV. may have the

change the Customer's password.

2.4. Suspension of service provision

• Maintenance, adjustments and improvements

When the Pure Excellence Antwerp BV website(s) are in need of maintenance, or

adjustments and/or improvements should be made, has

Pure Excellence Antwerp BV about the possibility of providing the services of the website(s)

and all related systems to be suspended. To the extent of the

possible, Pure Excellence Antwerp BV will endeavour to inform the Customer of this in advance.

notice.

• Technical incident, force majeure and urgency

If a technical incident occurs or in case of force majeure, or in

case of high urgency, however, interruptions may

occur without a notification having been able to take place. If the

Customer's access to the website(s) of Pure Excellence Antwerp BV. in whole or in part

is refused, Pure Excellence Antwerp BV will, where appropriate, at its

request and, to the extent possible, communicate the reasons.

Pure Excellence Antwerp BV refers in this regard to the provisions of Articles 9

and 10 of current General Terms and Conditions.

2.5. In case of problems

Should the Customer experience problems with interruptions in availability

of the website(s) as stipulated in Art. 2 of the present General Terms and Conditions, shall be

he/she is requested to contact a manager of Pure Excellence Antwerp BV

whose details are located in these General Terms and Conditions (see clause 16) and

listed on the website(s) of Pure Excellence Antwerp BV.

Article 3. PRICES, PAYMENT METHODS AND PAYMENT

 

3.1. Prices

• Prices are non-negotiable. Once the agreed price has been paid

(in full or via partial payment), the price is a given that is no longer

can be changed, no matter what reason (promotion, etc) the customer gives.

• Prices expressed in €, $, £, CHF, CNY, HKD or JPY.

The prices on the website(s) of Pure Excellence Antwerp BV are expressed in €, $, £, CHF,

CNY, HKD or JPY.

• Price overview and transparency

o General: Pure Excellence Antwerp BV. guarantees that the offer of Pure Excellence Antwerp

N.V. displays a correct and transparent overview of the price and al

its parts of the products offered by Pure Excellence Antwerp BV.

o Costs associated with payment methods: In respect of certain

payment methods (see Art. 3.2. below) are subject to further conditions with

regarding costs (if any). This will also be made clear to

communicated to the Customer.

o Calculation of costs: The costs relating to VAT,

local taxes, import and export duties and delivery costs will be

calculated according to where the purchased product will be

be delivered.

o Promotions: promotional prices and/or special discount/discount prices

(in any form) are never cumulative. The use of discount vouchers or discount codes is only applicable to jewellery

with diamonds. The discount cannot be settled if the

payment has already been made. Gift vouchers of € 200

distributed by Pure Excellence Antwerp can only be used when

the amount payable excluding VAT exceeds €1,000. Vouchers

distributed by Pure Excellence Antwerp are not cumulative with other

discounts or promotions, and only one may be offered by Pure Excellence Antwerp

distributed voucher to be used per purchase. When the

concerns a gift voucher purchased by a customer, may

different gift vouchers can be used together.

o Internet Customer: The Customer owes the price quoted by Pure Excellence Antwerp BV in

its offer in accordance with Article 1.4. of these General Terms and Conditions to

transferred to the Customer.

o Non-Internet Customer: The Customer owes the price that Pure Excellence Antwerp BV

on its invoice.

• Errors in quotation

Should there be obvious (manipulation) errors in the offer,

such as, but not limited to, obvious inaccuracies, may also be made after the

conclusion of the agreement by Pure Excellence Antwerp BV shall be

corrected. Pure Excellence Antwerp BV. refers as far as necessary to its Art. 1.3.

'Mistakes and Omissions' and Art. 1.4 of the General Terms and Conditions.

• The price offer

As soon as the Customer has announced a purchase intention, Pure Excellence Antwerp BV will make an offer stating the applicable VAT rate and

settled. Pure Excellence Antwerp BV refers as far as necessary to Art. 1.4. of

current Terms and Conditions.

The shipping costs shall always be borne by Pure Excellence Antwerp BV In case of delivery outside the EC, the customer may at the time of the

delivery are requested the import and export duties or other local

taxes to be paid.

• What is contained in the op www.pure-excellence.be posted prices?

Prices and local taxes payable to Pure Excellence Antwerp, depend on the

country of destination (country to which the purchased articles should be sent)

to be delivered).

Customers within the EU

Prices (payable to Pure Excellence Antwerp) will be increased by the

applicable VAT rate of each country within the EU. You can find an overview here

Consult all VAT rates.

Customers outside the EU

The prices payable to Pure Excellence Antwerp are exclusive of VAT. The price to be paid by the customer

paid to Pure Excellence Antwerp is thus the posted price. However, in most

countries, import duties and/or local taxes are charged which the customer

will have to pay the courier upon delivery. Pure Excellence Antwerp endeavours sufficient

provide information regarding import duties and other

local taxes. See our indicative tax calculator for the most

common non-EU countries.

VAT-free purchases and exports outside the EU

Pure Excellence Antwerp offers its customers free of charge the opportunity to purchase jewellery VAT-free

purchase. In that case, the customer will pay Belgian VAT (21%) which will subsequently

reimbursed when he exports his gem to a country outside the EU.Refund interest on Belgian VAT (21%) at Pure Excellence Antwerp:

ORDER < € 2,000 excl. VAT Refund 18%

ORDER €2,000 excl. VAT - €3,000 excl.

VAT Refund 19%

ORDER €3,000 excl. VAT - €5,000 excl.

VAT Refund 20%

ORDER > € 5,000 excl. VAT Refund 21%

In order for the customer to export his order correctly, Pure Excellence Antwerp commits to the

clearly inform the customer of the following items he must show when inspected by

customs in an exporting European airport: the purchased product, the

purchase invoice, passport showing that the person is a non-EU resident and the

plane ticket showing that the person will leave the EU.

Exports must be made within the three months following the invoice date

become.

The purchase invoice must pass through customs at the European exporting airport

be stamped in order for the customer to obtain a VAT refund from Pure Excellence Antwerp

reclaim.

Pure Excellence Antwerp only makes the VAT refund upon receipt of the purchase invoice with

thereon the purchased product, which is conformed by customs in the European

exporting airport is stamped. The return of the stamped

invoice must reach Pure Excellence Antwerp BV no later than 3 months after stamping.

We only accept invoices stamped by customs on the following

airports.

o Zaventem (BE)

o Schiphol (NL)

o Charles de Gaulle (FR)

o Frankfurt (DE)

o Düsseldorf (DE)

o Madrid (ES)

o Rome (IT)

For exports from other airports, Pure Excellence Antwerp can handle the application for VAT

refund. In the event that Pure Excellence Antwerp decides to refund the

reimbursement procedure for an airport not on the above list, from

conduct, Pure Excellence Antwerp will apply an administrative cost of 10%. This 10%

will be deducted from the total amount allowed for reimbursement (please enter the

consult VAT refund plan). For example, when a customer is entitled

on a refund of 21% (Order > €5,000 excl. VAT), this means that he/she will be

will receive a refund of 18.9% (=90% x 21%).

The VAT refund will be made upon receipt of a (stamped

1. and) valid export invoice provided by Pure Excellence Antwerp's internal accounting department.

The customer must make his/her desire to export clear at the start of the order so that the appropriate VAT rate can be applied to the tax-free price and

the final price including VAT can be determined. If the customer intends to

export does not communicate on time, he/she cannot enjoy the refund of

VAT. The order will then be subject to local (not

refundable) VAT rates, depending on the country of destination.

May we remind you that Pure Excellence Antwerp is not for the slightest error on your part

responsible (e.g. wrong bank details) that incur bank charges

bring. Pure Excellence Antwerp is never responsible for any bank charges incurred by the

result of the bank transfer. These bank charges are always for the account of

of the customer.

Reimbursement is legally regulated by Royal Decree No 18 of 29

December 1992 regarding exemptions in respect of exports of

goods and services to a place outside the Community, at the

Value-added tax. (Article 8, 4° of Royal Decree No. 18

provides that the seller must prove the authenticity of the export on the basis of

a copy of the invoice or of a document clothed as such with the

visa from the customs office of exit from the Community). These rules

Confirm that the invoice of the purchased product (which is used as an export document

serves) is sufficient for inspection at customs (along with the three other items -

the product, passport and airline ticket). According to the Belgian and European

legislation, no other document is necessary.

Pure Excellence Antwerp is never liable for any exceptional order that would make the customer

prevent him from exercising his right to VAT-free purchases (e.g. customs in the

Airport refuses to stamp Pure Excellence Antwerp's purchase invoice because a

other document would be required for export; here, it is a regional and/or

national legislation, the closure of the customs office causing the customer to lose the

stamp cannot get hold of, no receipt of the bill and loss of the

stamped invoice sent by post by customer, etc ...).

• Additional information to the Customer

If applicable, Pure Excellence Antwerp BV. provides the Customer with sufficient information

regarding import and export duties or other local taxes for

shipments outside Europe.

Unless that Pure Excellence Antwerp BV is legally obliged to do so, all import and

export taxes or other local taxes, for the account of the Customer.

Under no circumstances can Pure Excellence Antwerp BV be held responsible for

differences and/or changes occurring in national VAT rates, the

import and export duties or other local taxes.

3.2. Payment methods

After the Customer, in accordance with Art. 1.4 of the General Terms and Conditions,

received an offer from Pure Excellence Antwerp BV. and expressed this reservation without

accepted, the Customer may proceed with payment by one of the following payment methods:

- Bank transfer (All additional bank charges are borne by the customer. We must pay the

agreed amount to be received NETTO into our account. No

exceptions accepted).

- Crypto coins: Bitcoin (BTC), Ethereum (ETH), Bitcoin Cash (BCH), Dogecoin

(DOGE) and 4 USD linked currencies (GUSD, USDC, PAX, BUSD)- Visa, Mastercard, American Express, Diners Club, Maestro, Bancontact, Ideal,

Paypal, Sofort Banking, Finnish E-Banking, GiroPay

- Alipay, WeChatPay, ChinaUnionPay

- Gift voucher(s) from Pure Excellence Antwerp BV

Extension

Pure Excellence Antwerp BV. may change the payment options at any time and/or further

expand. These changes and/or extensions will be made known via

the Website(s) of Pure Excellence Antwerp BV SSL Technology

To ensure secure online payment and the security of the personal data of the

Customer to ensure, transaction data is encrypted with SSL technology

sent over the internet.

Specific conditions

If payment is made by credit card then the terms of the

relevant card issuer on this. Pure Excellence Antwerp BV is not a party to

the relationship between the Customer and the card issuer. Pure Excellence Antwerp BV is never responsible

for any bank charges imposed by your bank. These bank charges are always

for the customer's account.

Article 4. THE DELIVERY MODALITIES

 

 

4.1. General

• By "delivery", unless otherwise defined, we mean the first delivery to

the customer when making a purchase.

• Pure Excellence Antwerp BV. assumes the shipping and insurance costs of these

first delivery by itself. Returns, 2nd or subsequent deliveries after

adjustments or repairs are the responsibility of the customer.

• Pure Excellence Antwerp BV. only proceeds to send the purchased

product once they receive payment or at least confirmation of payment

received and this in accordance with art. 1.3. and 1.4. of the

Terms and conditions.

• Purchases via Pure Excellence Antwerp BV's website(s) are shipped across the

world. Pure Excellence Antwerp BV relies on reputable transport companies that are

enjoy great prestige for shipping precious products.

Depending on the delivery location, purchased products are

shipped by the following companies: Fed-Ex, UPS, DHL or The Post Office

(exceptionally by other forwarders)

• If Pure Excellence Antwerp cannot meet the delivery deadline it guarantees,

you as a customer have the right to abandon your purchase of the

at www.pure-excellence.be product displayed.

4.2. Delivery period

• Calculation of the term

The estimated time depends on the delivery location on the one hand and

the nature of the product purchased. The stated delivery times

are indicative only, therefore no rights can be derived from them.

derived.

The estimated delivery time is communicated in the offer and in the

order confirmation transmitted to the Customer.

• Shipping within 2 to 10 working days

Pure Excellence Antwerp BV strives to deliver or have delivered each purchased product as soon as possible. As a rule, the customer should take into account

a delivery period of 2 to 10 working days. In most cases, no more

than 8 working days within Europe and no more than 10 working days outside

Europe. This period starts from receipt of payment into the bank account

From Pure Excellence Antwerp.

This paragraph 4.2 regarding shipping within 2 to 10 days is not

applicable to watches. See clause 17 General terms and conditions.

• Delivery delays

Pure Excellence Antwerp BV endeavours to resolve delays incurred within one working day

by telephone, e-mail or fax to the Customer.

Pure Excellence Antwerp strives for excellence in terms of delivery times. Since 2008

Pure Excellence Antwerp has already delivered more than 95% of its parcels on time, regardless of

the destination. That said, although Pure Excellence Antwerp is working with the

most reputable shipping partners (FedEx, UPS, DHL, Brinks et cetera),

Pure Excellence Antwerp has sole control over the timely shipment of a parcel. A

delay during delivery is always a possibility and therefore falls outside

our control. No company in the world can be sure of 100% a

guarantee timely delivery. This is impossible because we have to

Relying on third parties, regulations and government decisions leading to

force majeure may always exist. Force majeure means, but

not exclusively, war, riots, attacks, disasters, strikes, epidemics,

pandemics, local and cross-border government measures and any

other similar events and/or of Pure Excellence Antwerp BV 's will

independent circumstance preventing the fulfilment of its obligations

towards the other party is prevented in whole or in part. A late

delivery as such, therefore does not entitle the customer to any financial

compensation or cancellation of the order.

In the exceptional case of non-delivery or loss of a package (since

2008 we have a loss rate below 0.05%), Pure Excellence Antwerp will maintain its

do our utmost to minimise inconvenience. As all our customers

are fully insured against non-delivery of a package, they will use the option

be submitted for a full refund or the production of a

new jewel, at no additional cost. However, please note that

this procedure can only start as soon as we receive official information from the courier

have received notice of the loss and/or non-delivery of the package

confirmed. On top of that, since our couriers are external partners the

customer agrees that Pure Excellence Antwerp is not the primary culpable party in

case such an exceptional event occurs. Therefore, the

customer fully informed that Pure Excellence Antwerp will not indulge in unreasonable

behaviour or legal threats in which of Pure Excellence Antwerp corrective

measures are demanded beyond its responsibility

as described above.

4.3. Delivery address

Deliveries shall take place at the address specified by the Customer at the time of dispatch

of a request for information or acceptance of the offer given address. The

Customer may be requested to provide a

signature on the delivery note. To prevent fraud

Pure Excellence Antwerp to provide the Customer with a (delivery) address that appears on the credit card

is stated or known at the Customer's financial banking institution.

4.4. Follow-up on shipment

• Reference number

When the purchased product is shipped, then the Customer may receive a

received reference number/sequence number (by e-mail) with which he can check the status of

can track the shipment via the Internet and this once the product was

collected from Pure Excellence Antwerp BV. Pure Excellence Antwerp BV requests the Customer to check the status of the

shipment always follow closely and ensure that

himself/herself or a trusted person can take delivery.

• Control of shipping package

Pure Excellence Antwerp BV also recommends that its Customers use the offered

check shipping package for external damage, such as but not

excluded, cracks and dents, before signing the delivery note

for receipt.

4.5. Packaging of the product

All products purchased and remitted for shipment will be sent by

Pure Excellence Antwerp BV shipped in a solid, quality and well-kept box in which the

purchased product is protected during shipment and that perfectly as

gift wrapping can continue.

 

• Risk-free

Each shipment provided by Pure Excellence Antwerp BV in case of a first delivery

to a customer after purchase is fully insured (risk-free). In this case,

Pure Excellence Antwerp BV. assume all shipping risks. To ensure the safety of the

mission to guarantee even more, at the time of the offer of

the shipment (of the purchased product) requested a signature

be. Pure Excellence Antwerp BV requests its Customers to ensure that

date he/she himself/herself or a trusted person can take delivery

take.

• Transfer of risk

Risk is transferred to the customer when the package (which the

jewel purchased), has been delivered to the address indicated by

the customer, even when signed for receipt by another

person than the customer himself. The recipient is obliged to sign for

receipt (which is the formal proof of delivery). Delivery is complete

handled when the recipient signs for receipt. Any change in

this process requested by the customer, the risk passes to the customer

(for example, when the customer specifically requests a delivery where there are

no signature is required).

4.7. Partial delivery

If the delivery is made in parts (e.g. when only a number of

but not all raw materials and/or ordered products are in stock), then

Pure Excellence Antwerp BV. consider each delivery as a separate delivery. In this case

the Customer will be contacted by a representative of Pure Excellence Antwerp BV. contacted to

pay the additional transport costs.

4.8. Failure to collect deliveryWhen the Customer fails to collect the shipment (of the purchased product) or fails to do so on time in

receive or can receive, the shipment will return to Pure Excellence Antwerp BV. Pure Excellence Antwerp BV will inform the Customer that it will keep the purchased product in its custody and will

invite the Customer to purchase the purchased product within a period of 1 month

back. The Customer can then either come and collect the purchased product

after he/she has paid the return costs to Pure Excellence Antwerp BV. or requests,

after first having paid all transport costs, to the purchased product to

(re)send to a delivery address of his/her choice.

Failing this, Pure Excellence Antwerp BV is entitled to withhold payment of the purchase price of the

uncollected part, or claim the contract without judicial

intervention to be considered dissolved (subject to repayment to the Customer of

any advances already paid for the purchased product in question).

Article 5. DIAMANT CERTIFICATES

 

5.1. Diamond Certificate

If the 'Diamond grading report' is lost, damaged or replaced, Pure Excellence Antwerp BV will charge an administrative fee to the Customer. This administrative fee

is estimated at a flat rate of EUR 190.00.

5.2. Certificates used

Pure Excellence Antwerp processes only high-quality diamonds in its jewellery. You also get

Standard with any Pure Excellence Antwerp jewellery that has a diamond equal to or greater than 0.30

carat includes a certificate from an accredited laboratory certifying the 4Cs of your diamond

describes. These laboratories are exclusively HRD, IGI or GIA. If a customer

prior to purchase a specific preference for a

particular laboratory indicates, Pure Excellence Antwerp will endeavour to meet it.

Unless explicitly stated, Pure Excellence Antwerp will never give a guarantee on this. Also

the customer expressly agrees to the quality description of the diamonds as

described on the delivered certificates. Consequently, Pure Excellence Antwerp will comply with any subsequent

disputes in this regard.

Article 6. VISIBLE FAULTS

 

6.1. Visible defects

Pure Excellence Antwerp BV expressly asks its customers to keep the purchased and (delivered)

products immediately upon receipt. Complaints of

the Customer, relating to defects in the product or delivery, which are

externally observable, must be observed by the Customer within 2 months of delivery or

reception at one of the showrooms as communicated on the website(s) of

Pure Excellence Antwerp BV must be notified to Pure Excellence Antwerp BV in writing.

6.2. Cost of return

After the Customer was contacted by a representative of Pure Excellence Antwerp BV

the Customer may be requested to return the purchased product. In

If the case arises, the Customer must in any event bear the costs related to

to the return of the purchased product to Pure Excellence Antwerp BV

Article 7. RIGHT OF DELIVERY AND RETURN

 

7.1. Statutory renunciation right

• According to Book VI. Market practices and consumer protection from the

Belgian Economic Law Code, the Customer may, within 14 days of

delivery of the product, without giving any reason, his/her

exercise the right of renunciation.- In accordance with Book VI. Market practices and consumer protection

of the Economic Law Code, however, the Customer cannot

exercise the right of renunciation for contracts relating to the supply of

products offered according to the Customer's specifications or

have been manufactured (and therefore cannot be purchased directly on www.pure-excellence.be ) or jewellery or loose diamonds for which a personalised quotation

was made up. All items that cannot be directly

purchased on www.pure-excellence.be  are considered articles with a

personalised nature. The following list is a non-exhaustive overview:

customised jewellery, jewellery with prices to be requested, loose

diamonds with modified specifications at the Customer's special request,

gemstones, articles on www.pure-excellence.be who in any way

modified at the Customer's request, etc....These items are explicitly on

demand of the customer manufactured or purchased and, as a result, have a

personal nature. Consequently, the right of withdrawal is not applicable to these articles

valid.

• With most purchases at Pure Excellence Antwerp, there is always a period between payment

and receipt. Occasionally, however, it is possible to receive a gem that is

in stock at one of the showrooms, pay and take it with you straight away

take. Naturally, the return guarantee after delivery does not apply here

application, as the Customer will have the diamond gem before payment, purchase

and receipt has been able to assess, as with any 'bricks &

'mortar' jeweller.

• To avoid abuse, the right of return guarantee is only applicable

after the effective delivery and receipt by the Customer of the ordered and

purchased article has taken place. In the event that the customer receives a

order before delivery, there will be a depreciation

and administration costs incurred will be charged.

7.2. Extended renunciation right by Pure Excellence Antwerp BV

Without prejudice to the statutory right of renunciation (see 7.1 General Terms and Conditions), the

Pure Excellence Antwerp BV to its Customers (limited to Customers (Consumer) who have a private

person is) the option of up to thirty (30) days after delivery of the

purchased product, without giving a reason, his/her renunciation right from

exercise. Again, the exception in terms of the right of renunciation is in line with Book VI.

Market practices and consumer protection from the Belgian economic code

law (see 7.1 General Terms and Conditions) shall apply.

7.3. Conditions attached to the right of renunciation

• In case the Customer exercises his renunciation right, he/she is obliged to return the

received product no later than fourteen (14) days after the expiry of the

last day of thirty (30) days after delivery to Pure Excellence Antwerp BV to

deliver

• The Customer shall first contact a representative of

Pure Excellence Antwerp BV of his/her intention to abandon the purchase. In the

If the Customer wishes to exercise his right of return, he can

fill in the following form.

• After the Customer notifies Pure Excellence Antwerp BV's representative that he has changed his

wishes to exercise the right of renunciation, the product must be delivered to the head office of

Pure Excellence Antwerp BV, Hoveniersstraat 55, bus 44 in 2018 Antwerp, Belgium, arrive within fourteen (14) days of the last day of the renunciation period of 30

days has been achieved.

7.4. Return of the purchased product in the event of renunciation

• The return of the purchased product should be made at the registered office

of Pure Excellence Antwerp BV., where the purchased product will be sold by a

representative of Pure Excellence Antwerp BV must be received.

• The costs (including insurance costs) associated with returning

of the purchased product are always at the expense of the Customer.

• Costs resulting from incorrect compliance with customs procedures

regarding the re-importation (from outside the European Union) of the purchased jewel

are always for the Customer. It goes without saying that any charged

import or other taxes as a result of these re-imports will always be borne by the Customer

stories.

• Pure Excellence Antwerp BV is never responsible for the (organisation of the)

return and will never intervene to arrange insurance

for this.

• Pure Excellence Antwerp BV is never liable for any damage -theft or loss

including- that on return to the packaging or the

purchased product arises.

• The Customer must return the purchased product on which he/she waives the right of renunciation

funds, send to the registered office of Pure Excellence Antwerp BV

located at 2018 Antwerp, Belgium, hoveniersstraat 55, bus 44.

• We advise the Customer to treat their purchase with care and keep it

returned in their original packaging, complete with all documentation and

certificates. Upon receipt of the purchase at our headquarters in Antwerp,

the goods will be subject to quality control by

Our Product Manager.

• If an item is received in an unsuitable condition, Pure Excellence Antwerp may issue a

request compensation, in value equal to the depreciation of the item.

• Pure Excellence Antwerp may refuse the return of the item if the item is returned after the expired

of 30 days after purchase is returned.

• If the absence of the original packaging, documentation, certificates or

in case of a damaged item leading to a reduction in value

of the item, Pure Excellence Antwerp may claim damages equal to these

depreciation.

7.5. Control of the returned package in case of renunciation and exchange

• Once the previously purchased product was received by

Pure Excellence Antwerp., the purchased product will be subject to a

quality control, carried out by a Pure Excellence Antwerp quality controller under the supervision of our Product Manager, who will verify that the conditions are

for renunciation or the terms of exchange of the purchased product,

have been met and whether the condition of the returned items exceeds the value of the

items in no way reduced.

• If the purchased product was transferred by return, then

Pure Excellence Antwerp BV. send to the Customer an e-mail or inform by telephone

regarding the receipt of the returned purchase.7.6. Refund of the purchased product

• If the Customer makes use of the renunciation right as mentioned in the present article

has made, then Pure Excellence Antwerp BV shall within ten (10) days, after receipt

of the purchased product and after quality control by a

authorised representative/inspector of Pure Excellence Antwerp BV ensure

refund of the amount paid by the Customer to Pure Excellence Antwerp BV, after

deduction of costs as indicated in section 7.4 .

• Refunds will be made by bank transfer to the

account number, given to Pure Excellence Antwerp BV by the Customer for this purpose.

Article 8. RESTRICTION OF OWNERSHIP

 

8.1. Transfer of ownership

Notwithstanding any

actual delivery, pass to the Customer only after he/she has made the payment due

for this purchased product in full, including

reimbursement of interest and costs.

8.2. The encumbering, sale, resale, alienation or other encumbrance of the product

The Customer may, before the ownership of the (purchased) products is

passed, not encumber, sell, resell, alienate or otherwise

objections.

 

 

Article 9. PRODUCT WARRANTY AND LIABILITY

Pure Excellence Antwerp's jewellery range results from very conscious and considered choices

with regard to concept, style, quality, soundness and safety, with the most

strict guidelines apply. All jewellery is made at the various stages

of the manufacturing process manually manufactured and controlled by skilled

artisans with years of experience. Moreover, each finished piece of jewellery is also

once subjected to strict overall quality control just before dispatch

to the customer.

9.1. Hidden defects

• Pure Excellence Antwerp BV guarantees for a period of 20 years the purchased and

delivered products against hidden defects.

• If the delivered item does not comply with the agreement, then

the Customer within a period of two months from discovery thereof,

Pure Excellence Antwerp BV to notify.

• The Customer shall have the rights set out in Articles 1649a to 1649bis.

1649octions of the (Belgian) Civil Code are included.

• This article 9.1 does not apply to watches. See Article 17 General

conditions.

9.2. Exclusion of warranty

Without prejudice to the provisions of Article 9 of the present General Terms and Conditions, there may be

no warranty for defects of the kind described below:

- if the defect can be described as wear and tear and can be considered normal

considered;

- if the defect is the result of non-designated or

injudicious use;

- if the defect is the result of defects introduced into or on the product

changes, maintenance or repairs by other parties;- if no proof of purchase can be presented;

- if the damage, even partial, was caused by intentional, gross

negligence or negligent maintenance;

- in case of loss of diamond(s), unless internal expert analysis shows that

these are the result of a manufacturing defect.

9.3. Indemnification by the Customer

The Customer is obliged to indemnify Pure Excellence Antwerp BV against any claim made by third parties in

regarding the performance of the contract against Pure Excellence Antwerp BV. could

assert (e.g. consequential damage), to the extent that the law does not prevent the

relevant damages and costs should be borne by the Customer.

9.4. Costs for products excluded from warranty

• Research costs

For products purchased in accordance with current article

excluded from warranty, the Customer will always bear the costs associated

are to finding out about a defect in the purchased product or a

part of the product, or the costs associated with its examination.

• Repair costs

For those purchased products excluded in accordance with current article

are under warranty and where a repair is required Pure Excellence Antwerp BV will provide a

draw up cost statement. The Customer shall be informed prior to performing

of the repairs by Pure Excellence Antwerp BV., to the extent possible, on the

informed of the cost statement. The Customer always has the option

to refuse the quotation of costs. In such a case, the Customer shall submit his

property returned against prior payment by the Customer

of shipping and examination costs.

9.5. Loss of property

Failure to pay the shipping and examination costs within the

six (6) months after the Customer was notified of the cost estimate,

• Pure Excellence Antwerp BV is entitled to invoice these costs to the Customer;
• Does Pure Excellence Antwerp BV have the right to invoice the custody costs to the Customer

(i.e. rent, insurance, edm...);

• Does Pure Excellence Antwerp BV have the right to appoint a sequester, with assignment

to sell the Customer's product, with costs to whom it belongs.

9.6. Damage limitation

Any damages to which Pure Excellence Antwerp BV. might be liable for whatever reason

be to a Customer, shall never exceed an amount equal to the invoice value

relating to the product or service that caused the damage.

9.7. Return of the purchased product when using product warranty

• The return of the purchased product should be made at the registered office

of Pure Excellence Antwerp BV., where the purchased product will be sold by a

representative of Pure Excellence Antwerp BV must be received.

• The costs (including insurance costs) associated with returning

of the purchased product are always at the expense of the Customer. Costs

as a result of improper compliance with customs procedures regarding the

re-importation (from outside the EC) of the purchased jewellery are always for

the customer.- Pure Excellence Antwerp BV. is never responsible for the (organisation of the)

return and will never intervene to arrange insurance

for this.

• Pure Excellence Antwerp BV. is never liable for any damage -theft or loss

including- that on return to the packaging or the

purchased product arises.

• The Customer must ship the purchased product to the social

registered office of Pure Excellence Antwerp BV located at 2018 Antwerp, Belgium, Hoveniersstraat 55 bus 44.

9.8 Statutory minimum guarantee period

Pure Excellence Antwerp applies the legal

minimum guarantee period of two years if the good does not conform to the

placed order. This means that in the event of defects or faults (if found to be

was a hidden defect or if this defect was already present before delivery)

to the good up to 2 years after delivery this good will be repaired free of charge, or

replaced. Pure Excellence Antwerp's 20-year commercial guarantee does not affect

these rights. If the defect or fault manifests itself within 6 months of

the delivery, this is deemed to have already existed before the delivery, unless we have the

be able to prove otherwise. After 6 months, you will have to prove the

defect was already present at the time of delivery. The customer must notify Pure Excellence Antwerp within 2

months in writing after the day he or she discovered the defect

established.

Article 10. RIGHTS AND OBLIGATIONS OF THE PARTIES, LIABILITY

 

10.1. Use of equipment/connection

The Customer is solely responsible for computing and computer equipment,

the hardware, software, browser, computer systems and their extensions, regardless of their

nature, and the software he/she uses to access the website(s)

of Pure Excellence Antwerp. Without prejudice to the other provisions of these

General Conditions, the consequences arising from the use and/or the

malfunction of the aforementioned equipment, soft- and hardware, at the expense of the

Customer.

10.2. Safety and precautions

The Customer undertakes in the event of any problem he/she encounters to

access to the website(s) of Pure Excellence Antwerp as well as any

problem he/she would experience when using the website(s) of Pure Excellence Antwerp BV.

ondervinden, Pure Excellence Antwerp BV to notify it immediately.

10.3. Unavailability of the website(s)

The Customer cannot hold Pure Excellence Antwerp BV. liable for the mere fact that the

website(s) of Pure Excellence Antwerp BV. would become temporarily or permanently unavailable for the sake of

due to factors other than the bad faith of Pure Excellence Antwerp BV.

10.4. Liability of Pure Excellence Antwerp BV

Without prejudice to what follows, and barring fraud, Pure Excellence Antwerp BV may

not be held liable for any damages on the Customer's behalf or any

third due to:

• all cases of force majeure. Force majeure includes, but is not

exclusively, war, riots, attacks, disasters, strikes, epidemics,

pandemics, local and cross-border government measures and any other similar events and/or of Pure Excellence Antwerp BV 's will

independent circumstance preventing the fulfilment of its obligations

towards the other party is prevented in whole or in part;

• the impossibility of creating any connection necessary for the

establishing the service, interruptions of this

connection, by any means, or problems in transmission and the

receipt of transactions, to the extent attributable to third parties;

• delay in performance or non-performance of the operations due to

to third parties such as failure to deliver or late delivery of certain

communications by telecommunications intermediaries on which the Customer

appeals;

• delay in performance or non-performance of deliveries due to

the third party which Pure Excellence Antwerp BV. invokes in the performance of the

agreement;

• errors in the data provided to Pure Excellence Antwerp BV. delivered by

trusted third parties;

• if the regularity of the website(s) would be compromised

brought as a result of acts, errors or technical defects

regardless of their nature, origin or cause over which Pure Excellence Antwerp BV. no

has direct control.

This includes, but is not limited to:

• overloading of the telecommunications network concerned offered by

the operator chosen by the Customer;

• insufficient, unaccountable, defective, faulty or absent

provision of services by a third-party supplier of services or goods whose

intervention is required to ensure service delivery;

• all cases of force majeure. Force majeure includes, but is not

exclusively, war, riots, attacks, disasters, strikes, epidemics,

pandemics, local and cross-border government measures and any

other similar events and/or of Pure Excellence Antwerp BV.'s will

independent circumstance preventing the fulfilment of its obligations

towards the other party is prevented in whole or in part;

• decisions and obligations imposed by the Belgian or other

governments;

• hypertext links over which Pure Excellence Antwerp BV. has no control over, and which access

provide access to the website(s);

• inaccuracy or incompleteness of data from third-party sources;
• negligence or fault of the Customer himself.

10.5. Compensation

If, for any reason, Pure Excellence Antwerp BV is obliged to pay any damage to

compensate a Customer then such compensation shall never exceed an amount

equal to the invoice value in respect of the purchased product making the

damage was caused.

Article 11. INTELLECTUAL PROPERTY

 

• The Customer expressly acknowledges that all intellectual property rights that are

relate to the name of Pure Excellence Antwerp BV the displayed

information, images, communications or other expressions relating to the products and/or the Website(s) are the property of Pure Excellence Antwerp BV

its suppliers or other rights holders.

• Intellectual property rights mean patent, copyright

,

trademark, design and model rights and/or other (intellectual

property) rights, including patentable or non-patentable technical and/or

commercial know-how, methods and concepts.

• Pure Excellence Antwerp BV refers to what has already been set out above in its

General Conditions (see Art. 1.3., 1st indent General Conditions).

All products manufactured under the Pure Excellence Antwerp BV. label are protected

by national and international laws (including intellectual rights) and belong

Pure Excellence Antwerp BV. added.

• It is prohibited to use the (trade) name Pure Excellence Antwerp and/or Pure Excellence Antwerp BV. as well as

the jewellery and jewels manufactured under the Pure Excellence Antwerp BV. label, to

use, reproduce, modify, disclose, distribute or

transmit, (re)sell or otherwise transfer or any

grant rights thereon to third parties.

• The Customer declares that the products purchased by him/her are only

are intended for private use and never for commercial purposes.

• Nothing in the Terms and Conditions, as well as no action

consisting of the downloading or copying, by any means, of information

and/or any other right of Pure Excellence Antwerp BV., may be deemed to be

a full or partial transfer of these intellectual

property rights to the Customer or a third party. The Customer shall refrain from

of any infringement of the intellectual property rights of Pure Excellence Antwerp BV

Insofar as it concerns its own data or information material that its

exclusive property, the Customer may retain the

download information material, or print it on paper, provided that in doing so he

no mention of Copyright, waiver of liability, or

delete, edit or delete any other communication in the information provided

adjusts.

• In the event of Customer's disregard of these intellectual rights, and other

rights of Pure Excellence Antwerp BV, the Customer undertakes to provide Pure Excellence Antwerp BV.

indemnify and hold it harmless against any claims or demands by

Pure Excellence Antwerp BV or third parties as a result of any infringement thereof.

Article 12. PERSONAL DATA

 

Pure Excellence Antwerp BV will process the data provided by the Customer in

accordance with its Privacy Policy, as displayed on the website(s) of

Pure Excellence Antwerp BV. Pure Excellence Antwerp BV. respects the applicable

laws and regulations.

 

 

Article 13. AMENDMENTS TO THE GENERAL TERMS AND CONDITIONS, THE OFFERS AND THE PRODUCTS OFFERED

 

13.1. Implementation of changes

Pure Excellence Antwerp BV may modify the provisions of these General Conditions, the

rates on the website(s) and the products offered may change at any time (with

exception for those products with a guaranteed fixed price), and will this

announce the amendment by publication on the website(s) before it takes effect

to the Customer. Present article leaves the provisions of Art. 1.4. General Terms and Conditions

unchanged.

13.2. Acceptance of amendments and/or modifications

The changes made will apply from their publication on the

website(s) of Pure Excellence Antwerp BV. The (continued) use of the website(s) after the

publication of the amended or modified general terms and conditions, shall be considered

If the acceptance of the amended and/or

adapted provisions.

The Customer is always advised to take note at regular intervals

of the general terms and conditions.

Article 14. VALIDITY AND WAIVER OF RIGHT

 

14.1. Validity

The unenforceability, invalidity or nullity of any of the provisions in

present General Terms and Conditions will in no case lead to the non-

enforceability, invalidity, or nullity of the other provisions contained in

the General Conditions. In the case where the non-feasibility,

invalidity or nullity of a clause is indisputably established, the

this clause for not being written.

14.2. Non-renunciation

Failure by any of

the parties in no way implies a waiver of rights, unless expressly otherwise

determined.

Article 15. DISPUTE RESOLUTION, APPLICABLE LAW AND COMPETENT RIGHT

 

15.1. Dispute resolution

Pure Excellence Antwerp BV strives to satisfy all its Customers. Should there be to

as a result of the creation, implementation and/or interpretation of the

General Conditions and/or the agreement concluded between the Customer and Pure Excellence Antwerp BV.

If any discussion arises in connection with agreements reached, the Customer is invited to

to contact one of the people in charge of

Pure Excellence Antwerp BV. Pure Excellence Antwerp BV. will make every effort to resolve any issues, comments and/or

bringing complaints of all kinds to a constructive conclusion ,

but always with reference to the "General terms and conditions". Pure Excellence Antwerp is a member of

Safeshops.be and as such also recognises Safeshops.be's complaints procedure.

This means that, as a consumer, you can also always lodge your complaint via Safeshops.be

report.Safeshops.be will in that case, without obligation, between you as a customer and Pure Excellence Antwerp

mediate to find a solution to your complaint. In the case of out-of-court

settlement of the dispute is the Consumer Ombudsman Service of the Federal Government

authorised to reject any application for out-of-court settlement of

receive consumer disputes. The latter, in turn, will either

deal with or refer to a qualified entity. You can contact the Consumer Ombudsman Service reach us via this link. In disputes with a

cross-border nature, you can furthermore appeal to the Online Dispute

European Union resolution platform via this link. Since we have the

professional integrity of our staff, inform

we that no form of harassment, slander, threats, unreasonable behaviour,

insults and unfounded accusations against any of the

employees of Pure Excellence Antwerp BV. will be tolerated and will directly result in a transfer of communication with our specialised legal team. In this

respect, we would like to emphasise that, as a matter of principle, Pure Excellence Antwerp BV always provides the necessary

will take legal action (including initiating legal proceedings

proceedings) to protect themselves from any form of harassment, defamation,

threats, unreasonable behaviour, insults and unfounded accusations.

15.2. Competent court

If the parties have not been able to pursue an amicable settlement between themselves that will lead to

led to an adequate solution, are -without prejudice to the Belgian

law on commercial practices, information and protection of the

consumer of 14 July 1991- the courts of the district of Antwerp

(Belgium) has exclusive jurisdiction to hear the dispute between the parties. The

working language for all legal disputes will be Dutch. To facilitate communication with

facilitate the other party, Pure Excellence Antwerp BV may. - at its sole discretion -

opt for the English language, but under no circumstances can this be considered an obligation

be considered.

 

15.3. Applicable law

All offers and agreements are governed exclusively by the

Belgian law and this according to the 'country-of-origin theory', excluding the

principles of conflicts of law in space. The applicability of the Vienna

Sales Convention is expressly excluded.

Article 16. MISCELLANEOUS PROVISIONS

 

The registered office Pure Excellence Antwerp BV. is located at 2018 Antwerp, Belgium,

Hoveniersstraat 55, bus 44, KBO 1015.353.834, RPR Antwerp.

For questions, complaints or comments about the services, orders, the

privacy policy, the general terms and conditions of Pure Excellence Antwerp BV. you can always

turn to:

- e-mail: info@pure-excellence.be

- phone: +32474 05 03 31

- mailing address: Pure Excellence Antwerp BV., Hoveniersstraat 55, box 44, 2018 Antwerp, Belgium

Article 17. HORLOGES

The General Terms and Conditions as described above also apply

on watches from Pure Excellence Antwerp offered on the website, with the exception of those listed in this

article described. The rules set out in this Article 17 regarding

watches take precedence over the other rules in the current General

conditions.

 

17.1 Object - jewellery without diamonds:

Pure Excellence Antwerp BV is a diamond jewellery brand, but offers these quality watches

both with and without diamonds. These watches are also manufactured from 18 Ct

gold and respect our high quality standards. The watches without diamonds can

be purchased without the obligation to purchase a diamond gem.

17.2 Delivery terms - deadline:

• The estimated time depends on the delivery location on the one hand and

the nature of the product purchased. The mentioned delivery times are only indicative, therefore no rights can be derived from them.

derived.

• Pure Excellence Antwerp BV. aims to dispose of any purchased product as quickly as possible.

deliver or have delivered.

• If the watch is in stock, as a rule the Customer must take into account

allow for a delivery time of 5 to 7 working days.

• If the watch is not in stock the Customer will have to take into account

with a delivery time of 6 to 8 working weeks.

• This period commences from receipt of payment into the bank account of

Pure Excellence Antwerp BV

17.3 Product warranty:

• The 20-year commercial product warranty that Pure Excellence Antwerp BV offers its customers

in respect of jewellery and ornaments does not apply to watches.

• The statutory 2-year warranty applies in full to watches. This

means that in the event of defects or faults (if found to be a hidden

defect was or if this defect was already present before delivery) to the

watch up to 2 years after delivery this will be repaired free of charge, or

replaced. If the defect or fault manifests itself within the 6

months after delivery, this is deemed to have already existed for the

delivery, unless we can prove otherwise. After 6 months, the Customer will

itself had to prove that the defect was already present at the time of delivery. The

customer must notify Pure Excellence Antwerp in writing within 2 months after

the day he or she identified the defect.

Legal information and privacy policy

 

 

LEGAL INFORMATION

 

General

These terms of use apply to the website

https://pure-excellence.be By using this website, you commit yourself

to the terms of use as shown in the 'Legal information and

privacy policy', and the 'General Terms and Conditions Pure Excellence Antwerp BV (as reproduced

on the Pure Excellence Antwerp BV website to be complied with and accepted.

This website was created and is operated by Pure Excellence Antwerp BV Hoveniersstraat 55,

Bus 44, 2018 Antwerp, Belgium, KBO 1015.353.834, RPR Antwerp.

Intellectual property rights

All jewellery and

jewellery, as well as the texts, drawings, photographs, films, images, data, databases,

software, designations, trade and domain names, trademarks, logos and other

components of this site are protected by national and international laws

(including intellectual rights) and belong to Pure Excellence Antwerp BV.

It is forbidden without prior written agreement from Pure Excellence Antwerp BV. the

(trade) name 'Pure Excellence Antwerp and/or 'Pure Excellence Antwerp BV.' as well as those under the label of

Pure Excellence Antwerp BV manufactured jewellery and jewellery, and the on and through this website

use, store (other than as necessary to enable the

website to view), reproduce, modify, disclose, publish,

distribute or transmit, (re)sell or otherwise transfer or

grant any rights thereto to third parties.In the event of a disregard by You of the intellectual rights, other rights of Pure Excellence Antwerp or third parties, You undertake to compensate Pure Excellence Antwerp BV or the third parties

and indemnify against any claims or demands made by Pure Excellence Antwerp BV. or third parties

as a result of a breach thereof.

Liability of Pure Excellence Antwerp

Pure Excellence Antwerp refers as far as necessary to its General Conditions as

published on Pure Excellence Antwerp's website.

In any case, Pure Excellence Antwerp pays great attention to the accuracy and completeness

of the information made available to visitors on its website.

The information, software, products and services ("Information") provided on or through this

website are offered may contain imperfections of all kinds.

Pure Excellence Antwerp takes the greatest care with the information we provide on our

website. However, we cannot guarantee that this information will always be completely accurate.

error-free. If the information we pass along contains an error that could cause the

average consumer should be clearly identifiable, we accept for these

error no liability. Consequently, and despite its endeavours to be as

provide correct information as possible, Pure Excellence Antwerp BV does not, under any circumstances, stand in

for:

• for any damage resulting from access to, consultation or

use of the information on the website or non-accessibility

of it;

• possible viruses, if, despite the precautions taken on the site,

would occur. Pure Excellence Antwerp disclaims all liability for any and all

damage these viruses can cause.

The products described and pictured on the Pure Excellence Antwerp BV. website(s)

give an overview of the full range of Pure Excellence Antwerp BV

The listing of a product on this website does not constitute an offer. The mere

expression of will by the visitor/customer to acquire a product is not sufficient to constitute a

agreement.

First, the visitor must disclose their purchase intention and the General

Conditions accept, before Pure Excellence Antwerp BV makes an offer against

guaranteed fixed price can formulate.

Pure Excellence Antwerp BV. expressly reserves the right to update the information on the site

change at any time.

In certain cases, you will need a password to access

certain parts of Pure Excellence Antwerp BV's website (e.g. to check the status of your

order to follow up).

Entering these areas without a password is strictly prohibited. If you have a

received such password, this password should be kept confidential and secret

be held.

You must notify Pure Excellence Antwerp BV. immediately if any of your passwords for

comes to the knowledge of others than yourself, or if You have received such password

from a party other than Pure Excellence Antwerp BV. Any use made of our services after valid identification with your

password will be deemed to have been performed by You. If Pure Excellence Antwerp BV. has reason

to believe that the security of the site is at risk, Pure Excellence Antwerp BV. your

change password (without prejudice to all its other rights and remedies).

2. Pure Excellence Antwerp's PRIVACY POLICY

3. 3. QUESTIONS, COMPLAINTS OR COMMENTS

Questions, complaints or comments regarding the privacy policy of Pure Excellence Antwerp BV can be sent to

apply to:

- e-mail: info@pure-excellence.be

- telephone: +32 474 05 03 31

- address: Pure Excellence Antwerp BV, Hoveniersstraat 55, bus 44, 2018 Antwerp, Belgium

Antwerp 29/12/24